Holiday Inn Express Council Bluffs Ameristar
We appreciate your feedback and would like to follow up with you. We enjoyed breakfast at Bella's and the buffet was very good too. It's important to note that some sort of deposit may be required for this type of bonus, but the player may still receive it even if they deposit only the smallest possible amount to activate their account. Ideally, online casinos would post a clear link to their policy on their main page, but you'll find this is rarely the case. They also sometimes send offers by email unexpectedly, and if the casino has a referral program you may get in-game slot bonuses for signing other people up. What a waste of my night off from work, sitter money and hotel money. An alternate term for a welcome bonus.
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This was not the case. There were people in the casino that were acting much more intoxicated than them and they couldn't even give us a reason other than someone had complained. To make matters worse and even more embarrasing we then to have two security guards follow my husband and I all the way to the elevators of our hotel room and we were told to stay there for the night. This is ridiculous to me!!! We are grown adults, we were not causing harm to anyone or anything.
I can see where if you don't want us to be in the casino part because someone complained even though I don't agree with this but to tell the 2 guys that they couldn't go anywhere but their hotel rooms is ludicrous to me! The whole reason we booked the rooms at ameristar was to let loose and have fun!
My entire group consisted of mature, responsible adults who were just looking to have a night away from their kids. Ive already talked to the manager of security and I will be contacting the general manager. What a waste of my night off from work, sitter money and hotel money. Andrea, I'm so sorry to hear you were not satisfied with your experience.
We want all of our guests to have a fun time when visiting us, however we must also comply with Iowa Gaming laws and ensure intoxicated guests are not on the casino floor. We would like to follow up with you. Please feel free to send your contact information and any other details of your experience to AtYourServiceCB ameristar. Thank you for your feedback. We do hope you reconsider and continue to be our guest. I booked a room at Ameristar Casino Hotel. I asked for a King size bed and they said that one was available and I booked it.
When we went to check in yesterday they told me it as a King size bed in handicap room. I told them that I didn't book a handicap room and wanted them to move me to a different room.
They said that they had over booked and could not move us. Well we didn't want that so took the handicap room. I will never do that again.. I will just refuse the room. The bed was super hard and I don't have a clue what the sheets were made of as they were so rough Maybe they were made the keep handicap people from falling out of the bed..
They were so rough that they would irritate your elbows if you tried to turn over in bed. I am use to a pillow top mattress and if that bed had a pillow top on it then it has been broken down as it certainly wasn't soft. We spent a lot of time at the casino and had lots of fun over there.
We ate at the buffet and the food was good. Just disappointed in the room.. I must say it was nice and clean and very nice smelling. The front desk employees were very nice and tried to help us out.
I'm so sorry we couldn't provide you with the room you preferred. We do our best to accommodate room requests, but it is based on availability. We appreciate your feedback and would like to follow up with you. We love the airport shuttle and the no Hassel of staying when we leave Omaha from airport or stay when we return from Florida!! Always great service and professionalism! Very kind and accommodating!!
Staff was friendly, beds were soft and comfy, the pool was nice, very clean and welcoming. I liked the location and the tunnel to get to casino without walking out in the cold.
Breakfast bar was awesome. The breakfast was great and the beds were very comfortable. It was a great time. Loved the beds and the breakfast. The cleanliness was great.
I told him that was fine as long as non-smoking. Well, just so happens there aren't any king rooms available. We ended up with a 2 queen non-smoking handicap accessible room, which was very clean and worked out just fine. Although, I find it hard to believe that was all that was available on a Monday night and the casino was dead.
I really have a pet peeve about poor customer service and it's becoming a trend at this hotel, from trying to use their messed up website, to calling their reservations number and then getting the cold shoulder while checking in, we had nothing but problems with their hotel staff.
Maybe spend some of that money you are making from the gamblers on some customer service training. Flights Holiday Rentals Restaurants Things to do. All of your saved places can be found here in My Trips. Log in to get trip updates and message other travellers. Ameristar Casino Hotel Council Bluffs. Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2. We search up to sites for the lowest prices.
Nice suite with hot tub. February , travelled as a couple. See all reviews. Comfort Suites Council Bluffs. View more hotels in Council Bluffs. Show reviews that mention. All reviews sports bar whirlpool suite ameristar casino kansas city excellent place to stay we've stayed missouri river river view front desk staff holiday inn road trip gambling riverboat slots bellman shuttle convention. Review tags are currently only available for English language reviews.
Reviewed 30 December Very Nice. January , travelled as a couple. Reviewed 20 December Great room, Casino lacking. December , travelled solo.