Diamond Club = Worth It! - Royalton Punta Cana Resort & Casino
Great location, our two not at the same time butlers were amazing Jose Luis Santana and Escarli , although all we used them for was making a reservation and helping us with our luggage, they were always there checking to make sure if we needed anything or if they could help us out in any way. Really recommend the Diamond Club, the additional service and qualified butlers make your days so smooth.. We never had an issue getting towels. He made our stay so enjoyable by taking care of any questions or requests that we had. The beach supervisor Yerical is doing a fantastic job in making sure everything is to your liking.
FROM 86,10 (USD $)
Tapiness and Marta in the Diamond office are real gems to help you with any other needs. I will be recommending this resort as a top 5 star hotel. For everyone who sent in a bad review, not sure where you stayed but definitely not this resort.
If I had to say one bad thing about this resort, it would be the entertainment needs to be stepped up a few notches. Cant wait to go back and see my new friends.
Thank you so much Arlete and family and friends. Dear Patch, On behalf of myself and all the staff of the Royalton Punta Cana, I would like to thank you for having chosen us for your stay in Punta Cana.
Your honest opinion can be an invaluable reference for other customers who are thinking of staying with us, for this reason we really appreciate the time that you have taken for sharing your experience on Tripadvisor. Also, thank you for the shout outs to: It is truly a pleasure for us to learn that you enjoyed your vacation here in our Hotel, your comment is very important to us to improve and better ourselves. We hope to see you again in February.
Only thing missing on this holiday was my crown. Exceptional customer service the minute we arrived,as we were given Refreshment drinks,and towels to freshen up. Very friendly crew, ,showed us to the check in counters where we were greeted by the staff and given our rooms.
My friends and I could hardly wait, to get to the beach. We arrived at the Diamond Club building and entered into a gorgeous suite. The room was huge.
We had 3 washrooms a dining room table,and sitting area with two adjoining rooms with beds in each and their own entrance and bathrooms too. Fully completed and decorated so lovely. Each day we'd spend at the beach, while our butler served us food and drinks as we enjoyed the sun and water.
Really recommend the Diamond Club, the additional service and qualified butlers make your days so smooth.. Each restaurant we ate at had fantastic service - serving premium drinks. The servers never allowed our glass to reach empty.
Had some small food moderation which I needed and clearly they understood my needs. Entertainment was a blast! Loved the live band and music! Shows were good beach party was so much fun! Being treated like a quest and not just another pretty face,we found this hotel provided us with the Royal treatment.
Dear playacalm, Firstly, the entire team of Royalton Punta Cana want to thank you for sharing your positive experience with the rest of the Tripadvisor community. We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.
We will be glad to welcome you back again. We are at your disposal for anything you need. Beach amazing location ,very clean and new room, food very good, staff very friendly. We gonna come back definitely: I don t understand way people write bad review. Check in was very quick. We gonna gona to visit Santo Domingo on Monday we buy the trip for the hotel. Your honest opinion can be an invaluable reference for other customers who are thinking of staying with us, for this reason we really appreciate the time that you have taken for sharing your experience on TripAdvisor It is truly a pleasure for us to learn that you enjoyed your vacation here in our Hotel, your comment is very important to us to improve and better ourselves.
We hope to see you again. I read the reviews that were posted in December and early January and I was sure me and the other 92 people part of wedding party I was coming down with were going to have a rough time.
This was one of the best trips I have had. Every negative review I read was pretty much opposite from what I experienced. The resort is great, food is good and the beach is awesome.
The beach is big or bigger than what I have experienced at the dozens of resorts I have visited in my life. Yeah sure its busy, but you eventually find a spot or the staff will bring you chairs if you can't find your own. Like i said, I was with a group of 92 people for a wedding and when on the beach a good number of us always managed away to lounge around together not he beach.
I really have no idea what people were complaining about. Oh and this place is safe too. One of the people in our group left his safe open and while we were waiting for the bus to take us to some place, the front desk got ahold of him and said the maid found the safe open with his valuables exposed. He went back and locked it up. Anyways, great choice, especially for the value. Special thanks to Franciso dude on the beach who sets up actives and to Todd Kirlik for making this a great trip.
We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort. We hope to have you back soon enjoying Royalton Punta Cana. Alright, so me and my husband literally got home 13hours ago, and I have never written a review yet, but I felt this was needed!
We have been to Punta Cana twice before and love it, and upon reading the reviews for the Royalton after we booked it I was scared. So many horrible reviews! But now being there, I must say people are way to picky, and really need to get off of whatever high horse they think they must be on. Great location, our two not at the same time butlers were amazing Jose Luis Santana and Escarli , although all we used them for was making a reservation and helping us with our luggage, they were always there checking to make sure if we needed anything or if they could help us out in any way.
They were definitely a great help!! The only downside to our room was that the bathroom was tiny, and there was no bathtub, only a shower. But I knew that going into the trip so it wasn't a big surprise, and really, didn't effect the trip in any way. We must say a big hello and thanks to Fabio and Jose that were at the diamond club beach bar constantly, as they kept mine and my husbands drinks full while we are at the beach, and a big thank you to Angel and Nelson at the Martini Mix Bar for they were amazing in making great Ceasars and being just overall great people, interacting with everyone and just having a positive atmosphere to be around!
The food was great, loved the Steakhouse, as well as Zen, the Japanese restaurant. The only downside on the food was breakfast buffet. Lots to choose from, but nothing that tasted overall that great. Toast was good, and so was the omelettes though!
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